Something not working, or have a question? Write to us and we’ll get back to you as soon as we can.
If it’s about a match or an americano, tell us the date and who played. If something looks wrong, a screenshot helps a lot.
With your email. We send you a code and you type it in the app. No password needed.
Check your spam or promotions folder and make sure your email is spelled right. If it doesn’t arrive in a few minutes, ask for another one. If it still doesn’t arrive, write to us.
Yes. Logging matches, americanos and groups is free. Premium is optional.
Not to get started. They join as guests and, when they sign up, they keep all their results.
For a match, whoever logged it can fix or delete it before it’s confirmed. If you get a match with the wrong score, tap “Doesn’t match”. An americano can be fixed by the group admin (or whoever organized it) up to 24 hours after it ends.
Yes. Log matches and americanos with no signal and they sync when it’s back.
In the app: My profile → Settings → Language.
Open their profile and, at the very bottom, tap “Report player”. Choose a reason and we’ll review it.
Your friends see your results. Your optional details aren’t shown to anyone, and a club only sees your activity if you allow it. All the details are in the Privacy notice (in Spanish).
In the app: My profile → at the very bottom → “Delete my account”. Your account is paused for 30 days: if you sign in during that time, you can get it back. After that it’s deleted for good.
Nivelazo is for people 18 and over.